This December, I'm showing how naive chatbots fail and how AI agents make shopping easier.

We've seen naive chatbots fail at clarifying questions, context shifts, numerical requirements, multiple requests in one query, price filters, style suggestions, unavailable colors, negations, new color requirements and multi-color requests.

Today, we focus on how agent handle special occasions.

When a customer says, "I need women's shoes for a gala night", a naive chatbot returns casual items.

An AI agent, however, understands the need for formal shoes, filtering the database to find elegant heels perfect for the occasion.

This December, I'm showing how naive chatbots fail and how AI agents make shopping easier.

We've seen naive chatbots fail at clarifying questions, context shifts, numerical requirements, multiple requests in one query, price filters, style suggestions, unavailable colors, negations and new color requirements.

Today, we focus on multi-color requirements.

When a customer wants "women's black shoes with blue details" a naive chatbot can't handle the combined color request. It either returns no results or random items. An AI agent, on the other hand, understands the request fully and finds the exact product that matches both colors.

This December, I'm showing how naive chatbots fail and how AI agents make shopping easier.

We've seen naive chatbots fail at clarifying questions, context shifts, numerical requirements, multiple requests in one query, price filters, style suggestions, unavailable colors and negations.

Today, we focus on remembering color requirements while keeping the original product constraints intact.

When a customer first asks for men's running shoes and then follows up with a color preference, a naive chatbot might forget the original request. An AI agent, however, remembers both the category and the color, delivering results that match the entire conversation.

This December, I'm showing how naive chatbots fail and how AI agents make shopping easier.

We've seen naive chatbots fail at clarifying questions, context shifts, numerical requirements, multiple requests in one query, price filters, style suggestions and unavailable colors.

Today, the customer wants men's casual shoes but not in black. The naive chatbot still includes black shoes.

The AI agent, however, filters out black shoes and shows other colors.

This December, I'm showing how naive chatbots fail and how AI agents make shopping easier.

We've seen naive chatbots fail at clarifying questions, context shifts, numerical requirements, multiple requests in one query, price filters and style suggestions.

Today, the customer wants shoes in burgundy or maroon. The naive chatbot finds nothing and just says no. The AI agent, however, asks for details, then shows similar colors that might appeal to the customer.

This December, I'm showing how naive chatbots fail and how AI agents make shopping easier.

We've seen naive chatbots fail at clarifying questions, context shifts, numerical requirements, multiple requests in one query and price filters.

Today, the customer wants shoes that match a blue dress. The naive chatbot just returns random blue shoes. The AI agent asks a clarifying question, then finds shoes that fit the style request.

This December, I'm showing how naive chatbots fail at simple requests that matter to online shoppers, while AI agents rise to the challenge.

We've seen naive chatbots fail at clarifying questions, context shifts, numerical requirements and multiple requests in one query.

Today, the customer asks for a price filter: "I need women's heels under $75." The naive chatbot ignores the price filter and fails, but the AI agent applies the numeric filter to find the right match.

This December, I'm continuing to show how naive chatbots struggle with complex shopping requests.

We've seen them fail at clarifying questions, context shifts, and numerical requirements.

Today, let's see how they fail when a customer asks for more than one product in a single message. A naive chatbot will often treat the entire query as one block of text and return irrelevant results. An AI agent, however, can break the request down and return results for each item accurately.

This December, I'm showing how naive chatbots fail when customers ask for details and how AI agents step up.

Previously, we saw how naive chatbots fail at clarifying questions and context shifts.

Today, we show how they struggle with requests involving numbers. A customer might ask for shoes with a heel height over a certain number. A naive chatbot will ignore the number and just show all heels, while an AI agent will apply the correct filter.

This December, I'm highlighting the limitations of simple AI chatbots in online retail and demonstrating how AI agents enhance customer interactions.

In yesterday's issue, we saw how naive chatbots fail immediately due to lack of contextual reasoning. Today, we highlight a slightly different but equally challenging scenario: dealing with context shifts during the conversation.

A customer often changes their mind mid-conversation. A naive Retrieval Augmented Generation (RAG) chatbot may struggle to incorporate these shifts, while an AI agent will dynamically adapt, refining its recommendations based on updated customer input.