Advent Calendar Day 7: How AI Agents Handle Unavailable Colors Gracefully
This December, I'm showing how naive chatbots fail and how AI agents make shopping easier.
We've seen naive chatbots fail at clarifying questions, context shifts, numerical requirements, multiple requests in one query, price filters and style suggestions.
Today, the customer wants shoes in burgundy or maroon. The naive chatbot finds nothing and just says no. The AI agent, however, asks for details, then shows similar colors that might appeal to the customer.